Power Cap

Power cap- existential handicapping

20 May 2011

NYRA Rewards Meltdown

For the last nine years I have had a NYRA wagering account. First it was NYRA telebet then NYRA one now it is known as NYRA rewards. This was the best account. Friendly staff. The key thing was that on a busy day like the derby or breeders cup they were the only ADW that answered the phone. The service was reliable; if you had two minutes there was time to sneak a bet in. No other ADW was like that- the rest of them are overwhelmed with long queues on the phone. Then the NYRA corporate stiffs got involved and outsourced the NYRA call center to twinspires. Now the service is unusable.

When I was visiting Las Vegas on derby weekend I attempted to make a few wagers from my room. No luck. This was clearly the worst big day for nyra telebet in the 9 years I have had the account. Now it is only Black Eyed Susan day at Pimlico and after about ten attempts I can not reach an agent at NYRA.

Only corporate stooges- blinded by numbers yet far removed from the daily operation of customer service would close the most efficient call center to sub-contract out to the most over whelmed call center. With the outsorced help in place NYRA rewards is now a useless service. I urge all NYRA rewards members to close their accounts and spend the time they used playing horses serving some charity. It is not worth making ten phone calls to make one special daily double that is only available on the phone. This beleaguered outfit does not answer the phone.


Wubert said...

I'm using Twinspires so that I can bet the BES-Preakness double online.

Anonymous said...

I am happy to hear about the meltdown . I am a NYRA mutuel clerk that was affected by NYRA transporting telebet. Please spread as much negativity as possible

Anonymous said...

Their online service is fine by me. They probably want you to bet online.